AI Customer Support & Lead Gen

How it works

Support & Sales on Autopilot

We don’t just chat. We resolve issues and close deals intelligently using your existing website data.

Instant Support

Stop answering the same 5 questions every day. The AI instantly answers queries about pricing, policies, and services based on your website content.

Lead Generation

Never miss a customer because you were asleep or busy. The AI engages visitors, collects contact info, and qualifies leads before they leave your site.

No Coding Required

Setup takes less than 5 minutes. Paste one block of code and you're live. The AI learns from your website automatically.

Effortless Setup

Reads Your Website and Gets to Work

It analyzes your website, understands your business, and knows how to represent you — automatically.

Your website

yourbusiness.com

AI reads & understands

Services, prices, policies, FAQs

Answers as your business

Understands your business Your services Your tone

Instant Technical Support

Boiler repair company

My boiler's showing error code E9 and the heating's stopped working.

E9 means low system pressure. To fix it: find the filling loop under the boiler (silver braided hose), open both valves slowly until the gauge reads 1.2 bar, then close them. The boiler should restart automatically.

That worked, thank you!

Issue resolved in under 2 minutes. No phone call. No wait.

Capturing a High-Value Lead

Bespoke kitchen studio

I'm looking to redo my whole kitchen: open plan, island unit, the works. Budget around $25k.

Full open-plan with an island is exactly what we specialize in. Our designers are booking up quickly. Could I take your name and number so someone can call you back today?

It's Sarah, 212 323 4444.

High-value enquiry captured. Contact details sent to the sales team.

Both at the Same Time

Emergency plumber

Help my pipe has burst under the sink there's water everywhere, what do I do?

Turn off your stopcock now — it's under the kitchen sink at the back where the cold-water pipe enters, or it could be by the water meter.

Water's stopped. Thank you!

Good. We have an emergency team available today. What's your address and phone number?

Emergency handled first. Job booked second.

Intelligent Routing

Route emails using plain English.

No complex workflows. Just type your rules in natural language. The AI instantly evaluates the context of the chat and sends the digest to the right inbox.

AI Chat Concludes

Visitor finishes talking

Comprehensive Email Digest

New Customer

📝 Executive Summary

✅ Next Best Actions

💬 Full Transcript Attached

"If the user is asking about pricing or wants to book, route to sales."

Sent to

sales@yourdomain.com

"If it's after 6 PM or a weekend, send a summary here so we can reply later."

Sent to

support@yourdomain.com

"Alert me immediately if a high-profile client or angry customer writes in."

Sent to

manager@yourdomain.com

Custom Categories

Categorize Messages by Intent

Create your own labels like “Billing,” “Returns,” or “Wholesale.” The AI reads the context of every conversation and automatically classifies it.

New Message Received

"Hi, I submitted my application over yesterday but I think I forgot to attach my portfolio. Can I send it here?"

Your Categories

General Support

Job Applicant

Billing Issue

Smart Context

Give It More Information, Get Better Answers

Provide dynamic data — like a customer's order details — and hi-reply can incorporate it into its response.

Context supplied

Customer

Emma Hart

Order

#ORD-4821

Status

Out for delivery

Estimated arrival

Today, 2–4pm

AI reads
the context

The conversation

Where's my order? I've been waiting all day.

Hi Emma! #ORD-4821 is out for delivery right now — it's due between 2–4pm today. You'll get a notification when the driver is nearby.

And there's more

It can handle far more than you think.

Handles your most frequent customer scenarios right out of the box.

Pricing & Plans

Instant answers without anyone being put on hold.

Bookings & Appointments

Collects contact details and preferred appointment times according to your schedule.

Technical Support

Draws on deep, built-in technical knowledge across all industries.

After-Hours Cover

Captures leads and enquiries 24/7 long after you close.

Lead Qualification

Determines whether a prospect is a good fit based on their needs, budget, and buying intent.

High-Value Filtering

Prioritizes the leads most likely to convert into large / profitable deals.

Complaints & Returns

Patient, empathetic — escalates to your team when it needs to.

FAQs

Instant answers powered by a deep understanding of your business, learned directly from your website.

Call-Back Requests

Takes a name, number, and best time — passes it straight to you.

Delivery & Shipping

Answers timescale and tracking questions without a call.

Product Recommendations

Suggests the right product or service based on the customer's specific needs.

Business Development

Fields partnership enquiries, and routes high-value opportunities straight to the right person.

Jobs

Answers candidate questions about open roles, and can screen for basic eligibility before passing to your team.

Legal

Handles common contract and compliance questions, explains terms clearly, and escalates anything that requires attention.

Subscription Management

Navigates customers through upgrades, pauses, or cancellations, providing direct links to the exact pages they need.

Order Changes

Eliminates back-and-forth by capturing all required details and delivering a ready-to-process request to the appropriate department.

Account Recovery

Helps users reset passwords, unlock accounts, and regain access securely.

Payment Issues

Troubleshoots failed payments, expired cards, and billing discrepancies step by step.

Quote Generation

Collects requirements and generates instant, structured quotes based on your pricing rules.

Event Registrations

Manages RSVPs, ticket confirmations, reminders, and attendee questions automatically.

Warranty & Claims

Guides customers through eligibility checks and claim submission.

Onboarding Guidance

Walks new customers through setup, product activation, and first-time use.

System Status Updates

Answers questions about outages, maintenance windows, or service disruptions.

Cancellations & Rescheduling

Captures the exact details of cancellation or rescheduling requests, routing a high-priority update to the correct staff member.

Emergency Routing

Identifies urgent or high-risk enquiries and fast-tracks them to the right human immediately.

Bots & Spam

Blocks automated bots and identifies spam submissions to keep your inbox clean and your team focused.

Speaks 50+ Languages

Communicates fluently with customers in their native language.

Not sure if it's right for your business?

Ask it — how it works, whether it suits your industry, what setup looks like.

Talk to hi-reply

Live now — answers in seconds

Customer stories

Don’t take our word for it

Here’s what real customers say after putting hi-reply to work.

“I was skeptical it would actually understand our niche — we sell custom industrial packaging. But it answered a technical question about moisture barrier specs better than some of our junior reps. Genuinely shocked.”

Greg Halberd

Sales Manager, Halberd Industrial Supplies

“Our average response time went from 6 hours to about 11 seconds. One of our clients actually emailed us to say our 'support team' had gotten impressively fast. That made my day.”

Chris Vautier

Owner, Vautier Property Management

“We tested four AI tools. The others felt like chatbots. hi-reply actually feels like it read our website and understood what we do. That difference matters when a prospect is deciding whether to trust you.”

Rafael Torres

Owner, Torres Financial Planning

“Three months in, we tracked $22,000 in closed deals that started as an after-hours chat. That's money we would have simply lost before.”

Katie Morrish

Owner, Morrish Kitchens & Bedrooms

“I'd wrap up a job, check my phone, and see 3 missed calls — only to hear 'we already found someone.' Now I finish a job and check my phone to see 3 new bookings.”

Mark S.

Local Plumbing Co.

“The amount of time I save not answering 'Do you service my area?' is worth double the subscription cost. It filters the tire-kickers and sends me ready-to-buy customers.”

Sarah J.

Dental Practice Manager

Automate Support &
Capture Every Lead

Support & Sales on Autopilot

Reads Your Website and Gets to Work

Route emails using plain English.

AI Chat Concludes

Categorize Messages by Intent

Give It More Information, Get Better Answers

It can handle far more than you think.

Not sure if it's right for your business?

Don’t take our word for it

Ready to upgrade your customer experience?

Select your language

Automate Support & Capture Every Lead

Support & Sales on Autopilot

Reads Your Website and Gets to Work

Route emails using plain English.

AI Chat Concludes

Categorize Messages by Intent

Give It More Information, Get Better Answers

It can handle far more than you think.

Not sure if it's right for your business?

Don’t take our word for it

Ready to upgrade your customer experience?

Select your language

Automate Support &
Capture Every Lead